I had the pleasure of working with Lance who was awesome he even brought my car to in Alabama.
First pleasant experience I've had at any dealership. Reasonable and down to earth communication. Overall a great environment.
Needed unexpected service on my new GMC Sierra while on vacation from SC. They got me in quick and took care of my issue. There’s still hope for General Motors as long as dealerships employs professional respectful employees as this dealership has.
I dealt with Josh Banning and John Rotalsky and my experience was far beyond what was expected. They both went above and beyond to explain each process, each warranty and ensured I walked away with exactly what I wanted. Recommend!
Well, They fixed my 2020 GMC Acadia and introduced me to your sales associate, Rebecca, and Suggested that they might just pay my service bill when I traded my vehicle in. (That did not happen) But every one in every department was very helpful.
Good friendly and efficient staff. Thank you for a great experience!
I have been a loyal GMC customer for years and have been to plenty of service departments across the US, but Buick GMC Fort Walton was the best! They were WAY more personable, and treated you like they were your friend, not just a number. The team members will explain everything to you, and let you feel a part of the decision-making process. The facility is clean and welcoming, and I will give them my business anytime!
Bought a hellcat from the dealership, Macy and a couple other people are very nice to help me with getting the vehicle 11/10. This is also the best dealership I’ve ever been to, without being followed around and being bothered like other ones that I’ve been to.
Rob and John were great to work with. Highly recommend!
Very quick process and the employees where straight to the point
Wonderful experience buying a used truck from Macy and her manager John. Not a big sale for them but I felt treated like a valued customer throughout the process. Will be back next time I need a vehicle.
Warranty service repair / vehicle became undrivable. I dropped my vehicle off the evening before my appointed time. I was told I’d be given updates early the next day. I did not receive any updates and had to reach out myself to multiple people, eventually reaching the customer resolution liasion. Additionally, I was without a vehicle for 3 days. No loaner vehicles were available for me. No diagnosis was immediately or subsequently made in order to authorize me a rental. I was without transportation for work. My vehicle has 18,000 miles. I feel I should be able to easily get some type ...
Have bought 7 new vehicles in my life. These guys still run the dealership like a family and made my purchase an enjoyable experience. They weren't shoving all the "extras" down your throat and it was he best buy of the 7! I'd definitely recommend them. Rob was especially great!
Joshua did an awesome job. In one day we got a car and left with it. Almost as if it were a miracle. Highly recommend working with him for all of your vehicle needs!
Joshua was the most kind, compassionate, considerate salesman. I didn’t think I was going to leave with a car, but with his help I did. I’m forever grateful for the help from him and the dealership!
Fixed my problem with my camera system in just one visit. I expected to wait on parts to be ordered but they had the parts in stock
Rebecca was extremely helpful and patient with helping me to find a new car that was exactly the style I was looking for. And Erik was amazing at getting me a reasonable payment and financing I could afford! The whole team there was super friendly knowledgeable.
Excellent customer service since 2016 when I purchased my vehicle .
We are waiting on a part
Definitely recommend to anybody shopping for a new ride, Rebecca was absolutely wonderful help! Got me in a Denali and my Fiance in a new Encore! Couldn’t be more satisfied!
Great customer service! Very friendly and knowledgeable.
When you’re making a big purchase like a home or a car, you always want to feel like someone is on your side. That someone is Justin Swanson from Buick GMC in Fort Walton Beach! We came in fully intended to purchase one vehicle but ultimately ended up buying a vehicle we didn’t even think of. Justin was very patient and helpful during our decision process even though it lasted over six hours. Not once did he show any signs of irritation or impatience with us! if he can’t find you what you want on the lot, ...
Josh, the service manager at GMC Fort Walton Beach, FL is a great service provider for the service dept. He always goes above and beyond to help with any issues that I may have had on my GMC vehicle>
Great experience with Latoya and Delila when we bought our Tacoma and Kim the finance manager, was awesome as well.
Great quality service!
The service department was excellent. Pulled in the covered area and out of the weather. The service manager, Josh, had an iPad and all my information already. Took some pictures of my truck and walked me to his office. Explained all the processes and told me how the pricing worked. I had a warranty from a third party and he explained the deductible. Told him we had family coming into town and would need my truck back by Friday. He was upfront about time it would take and I left the truck with him on Monday. I can't have ...
Your staff was very helpful and extremely nice. The service on my vehicle was done in a timely manner. I will highly recommend my friends to do business at your dealership
Macy was awesome. Very attentive and knowledgeable about the truck I purchased. She walked me through the process thoroughly and kept me updated through each step. The finance manager, Eric was also very helpful and explained all the details of the purchase. Very happy and satisfied with this purchase.
Our experience at Buick GMC Fort Walton Beach was the most pleasant experience in our car buying history. The staff went out of their way to make us comfortable and our Salesperson, Joshua, went the extra mile to ensure that we could purchase just the right car that we wanted. He was up-front, honest, and instilled a sense of confidence in his ability to work with us. The entire experience, from start to finish, was exceptional and so easy. There was no pressure, no bullying, and no condescending attitudes. We were treated with the utmost respect and courtesy and that ...
Service department great! Sales not so much!
Simple and easy
Lance was super helpful in the purchase an SUV. He was so quick to respond and brought the car out today. Will definitely be using Lance for ALL our future car purchases!
We had the pleasure to have Justin help us buy our vehicle. He did amazing and was sweet and very helpful with everything! I loved the energy of everyone in the dealership as well.
We drove over 2 hours to work with the staff at Buick Ft. Walton. Josh, Delilah, and the whole staff there was absolutely amazing from the very beginning. They treated you more like friends, than pushy salespeople. I absolutely recommend.
Y'all come ask for Latoya Thompson as she was so down to earth and made she we didn't want for anything.
Great service, very knowledgeable, friendly, and fast!
Service department staff was very helpful, professional, and courteous.
Service department is amazing.and even provided me a loaner car.
Had an extremely positive first time at dealership experience! I had just moved last week to Ft. Walton beach and needed an oil change and tire rotation for my 2019 Buick Encore. Brett my service rep was very courteous and knowledgeable. He helped me also with a warranty issue that will be parts ordered and taken care of in near future. Great welcome to a new dealership and new town.
Trey was a pleasure to work with! No pressure and super helpful. Greatest buying experience I’ve had so far!
I came in on a Saturday to sell my son's car. He recently died and this was the last painful step in that process. These folks were extremely friendly and efficient. In just a few minutes they gave me an offer for the car. I shopped around to several other locations, but not only were they less generous, in several cases they were less friendly. On Monday I was back and sold them the car. Again very efficient and friendly. Quick and easy and on my way...so I whole heartedly recommend them.
Everyone was great. Easy to work with and very professional and accommodating. I would definitely recommend them to all of my friends.
The amount of work Tyler Brush did in order to get me a vehicle was incredible. Ran into a few issues at first, however he kept me up to date through every instance and made sure I got the car that suited me best!!!
I’ve been very pleased with servicing my AT4 at Step One Buick GMC
Sale happened fairly quick. Responsive staff.
Awesome people and Awsome work
Was treated like I was very much appreciated from the time I checked in til I left.. Had my first Service … Great Dealership and ALL the Employees that helped me or came in contact with me were Outstanding… You won’t be disappointed
We recently purchased a used vehicle. No hassles, our salesman Tyler Brush and his team made the process simple and easy. He worked hard to get the price where we needed to be. They made sure servicing and the car met our specifications. We Followed up with the dealership with an after purchase service trip which was Excellent. We Love our Cadillac!! My 7 year old even says wow mom what a nice vehicle.
Kimberly was awesome and the whole process was very easy. From setting up the appointment online to check-in to picking up the vehicle. They got my vehicle done and had it back to me same day. I know not every job is as easy but I'm glad my truck didn't just sit on the back lot for 2-3 before being worked on.
Quick, fast, easy buying experience. Caleb was excellent and very accommodating!
The service team was very efficient and expedient. I would only suggest the reps, describe in detail, everything that was performed/serviced on my vehicle. But, I have no complaints. My wait time was the best yet.
Kim in the Service Department was wonderful very friendly and courteous. I was in town cause I'm thinking of moving to FWB this will definitely be my GMC dealership!
Very professional prompt service . Beyond my expectations!
Junior (the Manager) and Joshua (our salesman) were amazing and bent over backwards to ensure we had an awesome car buying experience !! Definitely going back when we’re shopping again!!
Happy Birthday to me!!! Thank you Tyler Brush for your outstanding customer service and attention to detail. I have driven Yukon Denalis for quite awhile. I had been looking for a new one with specifics for several months. It had to be Black and it had to be AWD. Once I found Tyler he found exactly what I’d been looking for!!! I couldn’t be happier!!! From Mississippi Thank you Tyler!!!
Tyler was very professional and made the process easy breezy. Would definitely buy again from him.
they were kind and courteous. they had my truck for 3 days, but that was because they only had one transmission specialist. I picked up my truck running much better.
I bought a 2018 Chevy Silverado 1500 from Justin Swanson and Step One GMC in Fort Walton and the experience was great! Justin is very knowledgeable and went above and beyond to make sure my needs and wants were met. I would HIGHLY recommend taking your business to Justin Swanson at Step One GMC, Fort Walton Beach for any vehicle needs!!!!
Service department did a great job with my vehicle with my complete satisfaction.
Bought the most amazing Cadillac with help from the best salesman EVER Justin!! I had visited a couple other dealerships shopping around and received mediocre at best customer service. Met with Justin and Junior and they blew the customer service aspect out of the water!! Treated me with such professionalism and respect - they had me at hello!! Justin answered every question I had about the car - without hesitation! He knows his product and represents it well. I feel like I am in the perfect car -- and will highly recommend the dealership and send them all to Justin!! ...
My husband and I had the best experience buying our Yukon XL. Latoya was so very sweet and worked extremely hard to make sure our dream car came true! Very easy process!
Thanks to everyone at GMC -FWB. Excellent business, great people and great service.
Josh was amazing to work with. He was knowledgeable, honest, and his communication during the process was outstanding!
Quick and easy!
Tre and his team gave us a really good deal and help us out after evucating from Hurricane Ian and needing a new truck. Great service, fair prices, amazing selection ( compared to most dealers now a days)
Isayah was fantastic! Thank you so much for your help guys!
This is an amazing dealership. Went there to sell my Tesla Model 3. They made the process extremely easy and fast.
Great, friendly personnel during all my visits at dealership. Very professional people. They "get the job done"! Thank you.
I have bought several cars from here and always had a great experince. Made me feel like part of the family...wonderful place with great people.
Everything was great and very good service
Get experience with the service staff! We were on vacation and had trouble from a service at a previous dealership in TN and they were able to resolve the situation quickly! I would highly recommend them!
Justin Swanson is one of the most knowledgable and competent sales professionals I've come across in a long time. I was searching nationwide for a used BMW i8 (over 100k car), so I've called and dealt with a number of salespersons during that time. Justin was able to help me evaluate the car long distance, noted every minor detail (including a TINY little ding in the doorframe), and was open to being 'schooled' on features he was previously unaware of. I ended up not being able to get the car (Justin's car was a close second) because ...
Latoya Thompson helped me finally get my dream car. Im a mother of 4 wild little boys and a year ago someone rear ended my car. It ends up totalled and my only options for a car was a little sedan. Not that I wasnt happy with it, but it was so little for me, my husband, and the boys. I went to GMC to see about getting into a bigger car and Latoya made it happen!!! Yall I can not thank her enough😭😭😭 I am the happiest and im so blessed. She worked so hard to help me for my ...
Just finished getting a car with this wonderful company. I had the pleasure of working with Lance Lyles who was very friendly! Great service and hospitality and the other staff that I conversed with were neighborly.
Lance Lyles and the team here have been nothing less of amazing! Thank you all and look forward to future business!!
Trey was a great help getting me in to the vehicle I need and wanted for my business and future!
Lance was very helpful in helping us get into our new 2023 Yukon. He kept us updated every step of the way and made it happen for us.